This document is a guide that defines the minimum level, quality, time and cost of services that the District and its Lower Local Governments should provide to citizens.

it:

• Sets service standards for key sectors such as Education, Health, Water, Production, Trade, Social Development, Lands, Works and Administration.
• Shows the expected cost and resources needed to provide specific services, helping the District prepare realistic budgets and work plans.
• Promotes accountability and transparency by allowing citizens to know what services they should receive and at what standard.
• Requires departments and Local Governments to monitor and report their compliance with the standards quarterly.
• Provides a basis for monitoring service quality, identifying gaps and recommending improvements.